Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) apply to services provided by Printair Advertising (“Printair”, “we”, “us”, or “our”).

These Terms apply to orders and transactions made through our website, in person, by telephone, WhatsApp, email, social media, quotation, invoice, customer account, or any other communication channel accepted by Printair.

By placing an order, approving artwork, requesting production, making payment, collecting an order, accepting delivery, creating an account, or otherwise using our services, you confirm that you have read and accepted these Terms.

2. Definitions

For the purpose of these Terms:

• Customer means the person, company, organisation, or other entity purchasing or requesting products or services from Printair.
• Order means a request accepted by Printair for the supply of products, printing, design, finishing, delivery, or related services.
• Artwork means any design, image, photograph, text, logo, graphic, document, layout, or digital file used in connection with an order.
• Proof means a digital or physical preview provided for customer checking or approval before production.
• Custom Product means a product manufactured, printed, cut, personalised, designed, or otherwise produced for a particular customer or order.
• Production includes printing, cutting, laminating, mounting, binding, sewing, finishing, fabrication, assembly, or any other manufacturing process required for an order.
• Working Group means a customer group, company, organisation, partner, or other arrangement for which special products, pricing, credit terms, permissions, or access may be configured by Printair.

3. Quotations & Price Validity

• Quotations are based on the information, specifications, quantity, size, material, finishing, artwork requirements, delivery requirements, and other information available when the quotation is prepared.
• A quotation is not an order confirmation unless Printair expressly accepts the order.
• A quotation remains valid only for the validity period shown on the quotation, invoice, estimate, or related communication.
• If no validity period is stated, Printair may request confirmation of the current price before accepting the order.
• Prices may be revised after a quotation expires due to changes in material prices, supplier costs, exchange rates, production costs, taxes, delivery charges, or other relevant costs.
• Changes requested by the customer after quotation may require a revised quotation.

4. Website Pricing & Product Information

We make reasonable efforts to keep website pricing, specifications, availability, descriptions, images, and configuration options accurate. However, genuine technical, calculation, data-entry, or configuration errors may occasionally occur.

• Website images and mockups are for presentation purposes and may not reproduce exact colours, materials, scale, texture, or finishing.
• Product availability may depend on stock, suppliers, equipment, production capacity, and other operational conditions.
• If an obvious pricing or configuration error affects an order, Printair may contact the customer before production to correct the order, offer an alternative, or cancel the affected order.
• If Printair cancels an order solely because of an obvious pricing or system error before production, amounts already paid for the cancelled portion will be refunded where applicable.
• Delivery charges are not included unless expressly shown or stated.
• Applicable taxes will be handled in accordance with the pricing, invoice, and tax treatment applicable to the transaction.

5. Order Placement & Acceptance

Submitting an order request does not automatically require Printair to accept or produce it.

• An order is considered accepted when Printair confirms it through the website, order system, invoice, quotation acceptance, written communication, or another recognised confirmation method.
• Printair may require full payment, an advance payment, approved credit terms, artwork approval, or other information before production begins.
• The customer is responsible for checking the product, size, quantity, material, finishing, delivery method, artwork, spelling, contact information, and other order details before confirming the order.
• Printair may decline or cancel an order before production where required because of unavailable materials, technical limitations, safety concerns, unlawful content, pricing errors, production limitations, or other reasonable operational reasons.

6. Working Groups & Special Pricing

Printair may provide special pricing, products, credit arrangements, permissions, or ordering rules to authorised customers through Working Groups or other commercial arrangements.

• Working Group pricing may differ from public website pricing.
• Access may be limited to authorised accounts or individuals.
• Working Group pricing and benefits may not be transferred to another customer unless Printair permits it.
• Sharing, misuse, manipulation, or unauthorised use of restricted pricing or access may result in removal or suspension of the relevant access.
• Separate written agreements with a Working Group may override specific provisions of these Terms where expressly stated.

7. Payments, Deposits & Credit Terms

• Payment requirements may vary according to product, order value, customer type, Working Group, credit arrangement, or production requirements.
• Printair may require full or partial payment before commencing design or production.
• Payment does not constitute artwork approval unless the customer has separately approved the artwork or approval is otherwise clearly established.
• Production may be paused or delayed where required payment has not been received.
• Customers with approved credit facilities must pay within their agreed credit period.
• Additional work requested after payment may result in additional charges.
• Bank charges, payment-provider charges, delivery fees, or other third-party costs may apply where communicated to the customer.

8. Customer-Supplied Artwork & Files

Customers supplying their own artwork are responsible for ensuring that the files are suitable for the intended output.

Unless Printair has specifically agreed to provide artwork correction, file preparation, or design services, Printair is not responsible for problems already contained within customer-supplied files.

Printair may identify or warn the customer about an obvious issue when noticed, but accepting a file does not constitute a guarantee that the file is error-free or technically suitable in every respect.

9. Design Services & Revisions

Where Printair provides graphic design, artwork preparation, editing, photo editing, layout, typesetting, or related creative services, additional design terms may apply.

• Design charges may be separate from printing charges unless the product or quotation expressly states that design is included.
• The included number or scope of revisions may vary by product or design service.
• Major changes to the original brief, substantial redesigns, new concepts, additional versions, or additional revisions may incur further charges.
• Design work already completed may remain chargeable even if the customer later decides not to continue with printing.
• The customer must supply accurate names, wording, photographs, logos, dates, contact details, and other information required for the design.
• Unless expressly agreed otherwise, purchasing design or printing does not automatically include editable or working source files such as PSD, AI, INDD, CDR, project files, templates, fonts, linked assets, or other production files.

10. Proofs & Customer Approval

Where a proof or preview is provided, the customer must carefully check it before approving production.

Approval may be provided through our website, customer portal, WhatsApp, email, written communication, or another communication channel accepted by Printair.

Once the customer approves a proof, Printair may proceed with production. Printair is generally not responsible for errors that were visible in, or resulted directly from information contained in, the approved proof, unless otherwise required by law.

If the customer requests a change after approval, Printair will make reasonable efforts to accommodate the request if production has not progressed too far. Additional costs, delays, or a complete reprint may apply.

11. Order Changes & Cancellations

Because many Printair products are custom-made, cancellation eligibility depends on how far the order has progressed.

Customers should contact Printair as soon as possible if an order needs to be changed or cancelled.

12. Production & Turnaround Times

Production times are estimates unless Printair expressly confirms a guaranteed deadline in writing.

• Production time normally begins only after all required payment, information, and artwork approval have been received.
• Turnaround may depend on product complexity, order quantity, production workload, machine availability, material availability, drying or curing time, finishing requirements, and other operational conditions.
• Delivery time is separate from production time unless expressly stated otherwise.
• Delays caused by customer approval, incomplete information, artwork changes, payment delays, or customer-requested modifications may extend the completion date.

13. Express & Priority Orders

Printair may offer express, same-day, 24-hour, urgent, or priority production for selected products.

• Express availability is not guaranteed for every product or order.
• Express turnaround depends on production capacity, material availability, quantity, finishing requirements, artwork readiness, and order complexity.
• An express timeframe normally begins only after required payment and final artwork approval.
• Express or priority production may incur an additional fee.
• A production timeframe such as “24-hour printing” does not include courier or third-party delivery time unless expressly stated.

14. Colour, Screens & Printing Variations

Printing is a physical production process and reasonable variations may occur between screens, printers, inks, materials, batches, lighting conditions, and production methods.

• Minor colour variation between different print runs may occur.
• Different materials can reproduce the same artwork differently.
• RGB artwork may change when converted for printing.
• Photographs and gradients may vary according to the printing process.

Where exact corporate colour matching is critical, the customer must notify Printair before ordering. Additional colour proofs, test prints, colour references, or production procedures may be required and may involve additional charges.

15. Materials & Substitutions

Material colour, shade, thickness, finish, texture, coating, backing, or other characteristics may vary slightly between manufacturers and production batches.

• Where a specified material becomes unavailable, Printair will normally contact the customer where a materially different alternative is required.
• Minor supplier or batch differences that do not materially change the product's intended function may occur.
• Customers requiring a particular brand, specification, GSM, thickness, finish, shade, or other strict material characteristic must communicate that requirement before order confirmation.

16. Quantity, Cutting & Finishing Tolerances

Printing, cutting, trimming, binding, mounting, eyeleting, sewing, folding, laminating, and other finishing processes may involve small production tolerances.

• Minor cutting or alignment differences may occur.
• Finishing positions may vary slightly between individual pieces.
• Manual finishing may include small natural variations.
• Where an exact finished measurement or finishing position is critical, this must be communicated before production.

Any product-specific tolerance expressly stated on a quotation, product page, proof, specification, or order confirmation forms part of the relevant order.

17. Delivery

• Delivery times are estimates unless expressly guaranteed.
• The customer is responsible for providing a correct and complete delivery address, recipient name, telephone number, and any other information required for delivery.
• Printair is not responsible for delays caused by incorrect customer information, inability to contact the recipient, refusal of delivery, unavailable recipients, courier delays, traffic, weather, or other circumstances outside Printair's reasonable control.
• Additional delivery or re-delivery charges may apply where a delivery fails because of incorrect information or circumstances attributable to the customer.
• Customers should inspect delivered items as soon as reasonably possible.

18. PickMe Flash & Other Third-Party Delivery

Where the customer requests PickMe Flash or another third-party on-demand delivery service, the delivery service is provided by an independent third party.

• Delivery charges payable directly to the driver or delivery provider are the customer's responsibility where this has been communicated before dispatch.
• Printair will take reasonable care when packaging and handing over the completed order.
• Once the correct goods have been handed to the designated or authorised driver, transportation is carried out by the third-party delivery provider, subject to applicable law.
• Delays, route changes, rider availability, driver communication, transport conditions, and similar matters controlled by the third-party provider are outside Printair's direct control.
• If a delivery arrives damaged, customers should promptly photograph the packaging and product and contact Printair so the circumstances can be reviewed.

19. Customer Collection & Unclaimed Orders

Customers selecting collection should collect completed orders within a reasonable period after being notified that the order is ready.

• The customer or person collecting on their behalf may be required to provide order information or other reasonable verification.
• Customers should inspect the order when collecting it where reasonably practical.
• Printair may contact customers regarding orders that remain uncollected for an extended period.
• Printair may introduce reasonable storage rules or storage charges for long-term unclaimed orders where those rules are communicated to the customer.
• Printair will not dispose of an unclaimed paid order merely because a short collection delay has occurred.

20. Inspection & Reporting Problems

Customers are requested to inspect their order as soon as reasonably possible after collection or delivery.

The 48-hour notification request helps us investigate production and delivery issues quickly. It does not remove any statutory right or remedy that cannot lawfully be limited.

Printair may request photographs, videos, packaging, the affected product, order information, or other reasonable evidence in order to investigate a complaint.

21. Refunds, Reprints & Remedies

Most Printair products are customised or manufactured specifically for the customer. As a result, a change of mind after production may not qualify for a refund.

Depending on the circumstances, an appropriate remedy may include correction, replacement, reprint, partial refund, full refund of the affected item, or another reasonable resolution.

Where a reprint or replacement reasonably resolves a production error, Printair may offer that remedy before a refund, subject always to rights that apply under Sri Lankan law.

22. Product-Specific Warranties

Some Printair products may include a specific warranty or service commitment. Other products, particularly consumable, temporary, short-term, or environment-sensitive printed products, may not include a separate commercial warranty.

• Any specific warranty period or conditions will be stated on the product page, quotation, invoice, warranty information, or other relevant communication.
• Warranty claims may require reasonable evidence and inspection.
• Damage caused by misuse, improper installation, unauthorised alteration, abnormal environmental exposure, accidents, or failure to follow supplied care instructions may fall outside a commercial warranty.

23. Intellectual Property

23.1 Customer-provided content

The customer confirms that they have the necessary rights, authorisation, permission, or licence to use and reproduce any logos, photographs, artwork, text, trademarks, graphics, characters, designs, or other content supplied to Printair.

The customer is responsible for claims arising from material supplied by the customer where the customer did not have the necessary rights or permission to use that material.

23.2 Printair-created artwork

Unless otherwise agreed in writing, payment for design services allows the approved design to be used for the intended customer project but does not automatically transfer ownership of Printair's underlying templates, reusable assets, processes, source files, working files, licensed resources, fonts, or internal production materials.

23.3 Third-party assets

Designs may contain third-party fonts, stock images, graphics, software, or other licensed materials. Any use of those assets remains subject to the applicable third-party licence.

24. Confidential, Personal & Sensitive Material

Printair handles many orders containing private photographs, personal details, business information, invitations, memorial information, and other customer-provided material.

• Customers should avoid supplying information that is unnecessary for the requested service.
• Printair will use customer-supplied files and information as reasonably necessary to provide the requested service and operate the business, subject to applicable privacy requirements.
• Customers requiring special confidentiality arrangements should notify Printair before providing the relevant material.
• Additional confidentiality agreements may be arranged for eligible corporate or sensitive projects where agreed in advance.

25. Portfolio & Marketing Usage

Printair may photograph or display suitable non-confidential completed work for portfolio, website, social media, promotional, or marketing purposes.

However, Printair will not intentionally use projects containing highly personal, confidential, or sensitive information for marketing where doing so would be inappropriate without suitable permission.

Customers may request that an otherwise eligible project not be used for portfolio or marketing purposes by notifying Printair.

26. Prohibited or Unlawful Orders

Printair reserves the right to refuse, pause, or cancel an order where we reasonably believe production would be unlawful, fraudulent, infringing, deceptive, unsafe, or otherwise inappropriate for us to produce.

This may include orders involving:

• Counterfeit or unauthorised branded materials
• Fraudulent certificates, documents, identification, or credentials
• Materials intended to facilitate fraud or deception
• Content that unlawfully infringes intellectual property rights
• Material prohibited from production or distribution under applicable law
• Other content Printair is legally required or entitled to refuse

Where an order is cancelled for these reasons, charges may still apply to legitimate work already performed or costs already incurred, while amounts relating to work not performed will be dealt with as appropriate under the circumstances and applicable law.

27. Customer Accounts & Website Security

• Customers are responsible for keeping their login credentials and account access secure.
• Customers should notify Printair promptly if they believe their account has been accessed without authorisation.
• Customers must not attempt to access another customer's information, restricted pricing, administrative functionality, or other unauthorised areas.
• Printair may suspend account access where reasonably necessary to investigate suspected misuse, fraud, security incidents, or breaches of these Terms.
• Information submitted through an account must be reasonably accurate and kept up to date where relevant to an order.

28. Promotions, Discounts & Coupon Codes

• Promotions may be subject to separate eligibility rules, dates, minimum quantities, product restrictions, usage limits, or other conditions.
• Discount codes cannot be exchanged for cash unless expressly stated.
• Promotions may not be combined unless Printair expressly allows it.
• Printair may cancel or correct a promotion affected by an obvious technical, configuration, or pricing error before the affected custom goods enter production.
• Misuse, automated abuse, duplicated redemption, or fraudulent use of promotional benefits may result in cancellation of the affected benefit or order, subject to applicable law.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Printair is not liable for indirect, incidental, special, or consequential losses arising from an order or use of our services, including loss of profits, business opportunities, reputation, or anticipated savings.

To the maximum extent permitted by law, Printair's aggregate liability relating to an affected order will not exceed the amount paid to Printair for the relevant affected goods or services.

This limitation does not apply where liability cannot lawfully be excluded or limited.

30. Events Outside Our Reasonable Control

Printair is not responsible for a failure or delay caused by events outside our reasonable control.

Examples may include:

• Power failures or infrastructure outages
• Internet or telecommunications failures
• Equipment breakdown outside normal reasonable prevention
• Supplier or material shortages
• Transport interruptions
• Extreme weather or natural disasters
• Government actions or legal restrictions
• Strikes or major labour disruptions
• Public emergencies
• Other events beyond Printair's reasonable control

Where such an event affects an order, Printair will make reasonable efforts to communicate the issue and determine an appropriate next step.

31. Privacy & Personal Data

Printair may process personal information required for customer accounts, quotations, orders, payments, production, delivery, communication, customer support, legal compliance, security, and related business purposes.

Personal information and customer files are handled subject to our Privacy Policy and applicable data protection requirements.

32. Changes to These Terms

Printair may update these Terms when necessary to reflect changes to our products, services, systems, payment methods, delivery methods, business processes, or legal obligations.

The latest version will be published on this page together with its actual “Last updated” date.

Unless otherwise required, changes apply prospectively from the date the revised Terms take effect and do not retrospectively alter an already confirmed order merely by being published later.

33. Governing Law & Disputes

These Terms are governed by the laws of Sri Lanka.

If a concern or dispute arises, customers are encouraged to contact Printair first so that we can review the matter and attempt to resolve it fairly.

Where a dispute cannot be resolved directly, the matter may be dealt with through the remedies, authorities, procedures, tribunals, or courts available under applicable Sri Lankan law.

34. Contact Printair

If you have a question about these Terms, an order, a complaint, or a request relating to our services, please contact us.