Privacy Policy

1. Information We Collect

We collect information to provide accurate quotations, produce your prints correctly, and communicate order updates.

2. How We Use Information

We use your information only for business operations such as:

• Preparing quotations and processing orders
• Producing printed materials accurately
• Order updates via email or WhatsApp
• Customer support and issue resolution
• Security monitoring and internal auditing

3. Design Files & Confidentiality

Uploaded designs are treated as confidential and used only for production, previews, quality checks, and order fulfillment.

• Design access is limited to authorized staff and systems
• Files may be retained temporarily for reprints, audits, or production safety
• Restricted files are not shared externally without permission

4. Working Groups & Access

Some pricing, products, or design visibility may depend on “Working Groups” (e.g., corporate partners or internal teams).

• Users only see content assigned to their allowed group
• Unauthorized access attempts may be logged for security

5. Payments & Financial Data

We do not store sensitive card information on our servers. If online payments are enabled, they are processed via secure payment providers.

We may retain transaction references for accounting and legal compliance.

6. Warranty Disclaimer

Some Printair products may include warranty periods, while others may not. Warranty availability, duration, and conditions may vary by product.

For clarity, customers should confirm warranty details before finalizing an order.

7. Cookies

We may use cookies to maintain sessions, improve site performance, and enhance security. You can disable cookies in your browser settings, but some features may not work correctly.

8. Data Security

We use access controls, authentication, secure hosting, and monitoring to protect your data. No platform is 100% risk-free, but we continuously improve our safeguards.

9. Data Retention

We retain personal and order data only as long as needed for business, legal, accounting, or operational purposes. Where legally applicable, you may request deletion.

10. Your Rights

Depending on applicable laws, you may request:

• Access to your personal data
• Corrections / updates
• Deletion requests (where legally applicable)

11. Contact

If you have questions about this Privacy Policy, contact us: